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Return Policy


Please note that all our products are meticulously handmade by master artisans one piece at a time. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.



At Charming Connections, LLC, we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us. 


If you are not satisfied and you want to return or change this product, you can do so within 14 consecutive days since it was delivered. 


We offer a 100% Refund Guarantee that meets the conditions to apply for a change or return.




  • Changes: Customers have the right to receive a new product depending on the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.

  • Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.

  • No refund requests will be accepted by email, chats or any other method. To make a change or return the product, please, make in by this form: Change and Return Form

  • You will have to send us a clear photo of the product to prove it is in the original conditions.

  • No refund requests will be accepted after 14 natural days for any reason.

  • We'll refund only to the same payment method from where the customer originally pay.

  • Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.

  • We don't refund shipping cost or customs cost.

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